Terms of service

What this is

Hardwick & Moss sells novelty items. We write and post a humorous letter, laid out in the style of a formal legal letter, on your instruction and in your name.

It is a gift. It is not a legal document, it creates no obligation on anybody, and every letter carries a visible notice on its face saying exactly that.

What we are not

We are not solicitors and we do not provide legal services of any kind. We are not regulated by the Solicitors Regulation Authority or any other legal body. Nothing we write is legal advice and nothing we send has any legal effect whatsoever.

If you have an actual dispute with somebody, we are the wrong people entirely. Speak to a solicitor or Citizens Advice.

Your instruction

When you place an order you confirm that the letter is a joke between people who know each other, that the recipient is over 18, that it is not going to a workplace, and that you would be comfortable with the recipient knowing it came from you. Your name appears on the letter, so they will.

You are responsible for the accuracy of the address you give us and for the content of the grievance you describe.

Orders we refuse

We read every order before anything is printed. We will refuse and refund, the same day, anything that involves:

• ×a workplace, employer or professional address
• ×an ex-partner, or anyone who has asked the sender to leave them alone
• ×anyone under 18
• ×a real dispute, debt, tenancy or legal matter
• ×content about appearance, race, religion, sexuality, disability or health
• ×anything that would frighten the recipient rather than amuse them

We may also refuse any order at our discretion. If we do, you get your money back and we tell you why.

Approval, refunds and cancellation

The fee is £19, payable once, before we write anything.

We email you a photograph of the printed letter before it is posted. Up to that point you can change it or cancel for a full refund, for any reason or none.

Once a letter has been posted we cannot recall it, and the fee is not refundable at that point, because the service has been performed.

Recipients

If you have received one of our letters and would rather not have, email hello@hardwickandmoss.com. We will not send you another, and we will add your address to a suppression list so nobody else can.

We take this seriously. A joke the recipient does not find funny is a failed product, not a satisfied customer.

Liability

We provide this service with reasonable care. We are not responsible for how the recipient reacts, or for any consequence of a letter you chose to send.

Except for liability that cannot be limited by law, our total liability to you is limited to the fee you paid us.

General

These terms are governed by the law of England and Wales. If any part is unenforceable, the rest still applies. The version published when you order is the version that applies to your order.

Questions go to hello@hardwickandmoss.com.